Putting On Events for Your Customer Base
Every small business wants to maintain a good reputation amongst their customer base. After all, the happier your customers are, the more likely they are to recommend your products to their friends and families, and the more likely they are to return to you again in the future.
There are plenty of ways to bring a smile to your customers’ faces. You can offer brilliant service, you can ensure that all of your products are of a high-quality, and you can create loyalty schemes. But one way to really stand out (that many small businesses seem to neglect) is to host special events for existing customers. Not only can these events reward your existing customers for their loyalty, but also they create a talking point that will have your brand name on everyone’s lips, and can serve as an opportunity to show off new products or even gather a little direct market research through face-to-face conversation with attendees.
If this sounds good to you, here are a few things that you should focus on to bring your events together:
Pick a Venue
Now, there are two options when it comes to choosing a venue. The first is to hold the event in your brick and mortar store. Not only is this great for small businesses as you won’t have to fork out any cash to hire a venue, but it helps your customers to actually find their way to your store and familiarise themselves with its location if they wish to return to actually buy goods. It also gives you the opportunity to present your stock and products or even just your branded aesthetic to your customers. It is also a relatively informal environment where you can network and chat casually. The alternative is to hire out a venue. This is better if you have a lot of stock that you can’t keep an eye on and don’t want to move around for the sake of one night. Hiring a venue allows you to let your hair down and actually enjoy the event rather than constantly monitoring your property.
Once the venue is sorted out, it’s time to book a little entertainment. This doesn’t necessarily have to be extravagant. It can be absolutely anything to occupy your guests. One form of entertainment that you should always invest in is music. This eliminates the risk of entirely awkward silence. Consider club djs. They know how to judge the mood of a room and cater to everyone’s tastes.
Finally, you should ensure that there are plenty of refreshments for everyone. Nobody wants to spend time at an event where they’re thirsty and hungry. So offer simple drinks and snacks. This can prove to be relatively low budget, but a great investment.
While this is a simplified guide to holding a special event for your customers. But it covers all of the basics to get you started in the right direction! You’ll truly give your customers a positive experience to remember!